mcw 365 Privacy Policy

This privacy policy applies to all services and activities of the mcw 365 platform. It takes effect from the moment you register on mcw 365, log in, participate in betting or casino games, or contact our customer support.

mcw 365 operates a complete online entertainment platform for users in Bangladesh, offering sports betting, live casino, slots, and many other types of games. By using our services, you are considered to have agreed to all terms of this privacy policy.

Alongside this policy, it is important that you read our Terms and Conditions, as they describe the overall framework for using our services in detail. Both documents together form the basis of the agreement between mcw 365 and the user.

mcw 365 collects user information through two main methods — information provided directly by the user, and information collected automatically while using the platform.

2.1 Information Provided Directly

The following information is collected during registration and account management:

• Full name and date of birth
• Mobile number and email address
• Residential address
• Payment method details (bKash, Nagad, Rocket, or Upay account number)
• Documents required for identity verification (where applicable)

2.2 Automatically Collected Information

Technical information is collected automatically when you access the platform, including:

• IP address and device information
• Browser type and operating system
• Time of site access and usage patterns
• Gaming activity and transaction history
• Cookies and session data (see section 6 for details)

2.3 Information Received from Third Parties

In some cases we may receive information from verification agencies or payment processors for the purpose of identity verification or fraud prevention. This information is always handled securely.

mcw 365 uses collected information only for the following legitimate purposes. Your data is not used for any other purpose without your consent.

• Account Management: Completing the registration process, ensuring login security, and verifying OTPs.
• Transaction Processing: Completing deposits and withdrawals correctly and maintaining records of transactions.
• Customer Support: Helping resolve issues and answering your questions via live chat and email.
• Security and Fraud Prevention: Detecting suspicious activity, preventing the creation of multiple accounts, and maintaining platform security.
• Bonuses and Promotions: Providing relevant offers based on your eligibility.
• Legal Obligations: Complying with applicable law and responding to legitimate requests from authorities.
• Platform Improvement: Analysing user experience to improve service quality.

mcw 365 has adopted industry-standard technical measures to protect your personal information. All data is transferred via SSL encryption, making it unreadable to third parties.

Our server infrastructure is protected by the following security layers:

• 256-bit SSL/TLS encryption — applied to all data transmissions
• Firewalls and intrusion detection systems
• Regular security audits
• Restricted access — only authorised staff can access sensitive information
• Payment information stored in a separate encrypted layer

However, complete security of data transmitted over the internet cannot be guaranteed. We advise you to keep your account password strong and not to share it with anyone.

mcw 365 does not sell your personal information or share it with anyone for commercial purposes. However, limited information may be shared with certain selected third parties to provide our services.

5.1 Payment Processors

The necessary transaction information is shared with bKash, Nagad, Rocket, and Upay to complete deposits and withdrawals. These payment service providers are governed by their own privacy policies.

5.2 Technology Partners

Limited technical data sharing is required to run the software of game providers such as Evolution, Pragmatic Play Live, PG Soft, and JILI. This information is used solely for operating the service.

5.3 Legal Obligations

Information may be provided in response to a court order or a legally valid request from an authority. In such cases, only the requested information is supplied.

The mcw 365 platform uses cookies and similar technologies to improve site functionality and help personalise your experience.

6.1 Types of Cookies

• Essential Cookies: Necessary for maintaining login sessions and running the core functions of the platform.
• Functional Cookies: Help remember your preferred language and settings.
• Analytics Cookies: Used to understand site usage patterns, which helps improve our services.

6.2 Cookie Controls

You have the option to accept or reject cookies through your browser settings. Please note that disabling certain essential cookies may prevent some platform features from working properly.

As a mcw 365 user, you have certain important rights over your own information. We are committed to respecting these rights.

• Right to Access: You can request to know what information we hold about you.
• Right to Correction: If there are errors in the information we hold about you, you can apply to have them corrected.
• Right to Deletion: In certain circumstances you can request that your information be deleted, though some data may need to be retained due to legal obligations.
• Right to Object to Processing: You can object to marketing or specific types of processing.
• Right to Data Portability: In some cases you can request to receive your information in a structured format.
• Right to Withdraw Consent: Where processing relies on your consent, you can withdraw that consent at any time.

To exercise any of these rights, please contact our customer support. Our team is available 24 hours a day to assist you.

mcw 365 retains your information only for as long as necessary. All information is stored while your account remains active.

After an account is closed, certain information may be retained for a set period for the following reasons:

• Financial transaction records — retained for the applicable period for legal and audit purposes
• Fraud prevention and banned account information — for platform security
• Where there is a possibility of a dispute — until the matter is resolved

Once the above needs are met, data is securely deleted or anonymised.

All services on mcw 365 are for individuals aged 21 and above only. No information is intentionally collected from minors (those under 21).

Age is verified at the time of registration. If a user is found to be under 21, their account is closed immediately and any collected information is deleted.

Responsible gaming is very important to us. Reading our responsible gaming guidelines will show you how we work to create a safe and healthy gaming environment and where to find support if needed.

mcw 365 reserves the right to change this privacy policy when necessary. If significant changes are made, a notice will be posted on the website and the update date will be noted on this page.

Continuing to use our services after a policy change will be considered as acceptance of the new policy. We therefore recommend that you review this page regularly.

If you have any questions, comments, or complaints about this privacy policy, please contact our customer support team:

• 24/7 Live Chat — directly from any page on the site
• Email: [email protected]

Our support team provides service in both Bengali and English. We are committed to giving you a prompt and accurate response to any question related to your privacy.

To learn more about us, visit our about page, where you will find detailed information about the services and values of the mcw 365 platform.